Parcus Group to Provide Training for MTN IranCell

MTN IranCell and Parcus Group, announced today that they have entered into an engagement under which Parcus Group will provide training and consulting services around telecom product development, customer value management and churn analytics for MTN IranCell.

“We needed a credible and skilled partner to support our growth and assist us to deliver market leading telecom services for our customers” said Maryam Rashedi, Leadership and Talent Development Manager at MTN IranCell. “Parcus Group’s ability to provide a comprehensive telecom training approach coupled with full on-site training delivery in Iran to support our staff growth, was an important factor in our decision.”

“We are a key supporter for telecom carriers globally” said Igor Glavanic, Managing Director of Parcus Group. “With the recent opening of Iran and removal of sanctions we believe Iranian telecom market is going to experience a period of increased growth. This will bring additional customer demand as well as potentially change customers expectations in terms of service quality and availability. Carriers will be expected to deliver an increased level of understanding of customer needs and develop products centred on delivering customer value and satisfaction as means of differentiation. Our own services are based on the premise of customer value and market based management so our collaboration with MTN IranCell on the same premise is well aligned.”

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