Vodacom Lesotho and Parcus Group Enter an Agreement
Date: 9th April 2018
Parcus Group, a global provider of training and consulting services for the telecom sector, today announced that it has reached agreement to deliver training services to help Vodacom Lesotho improve their customer service experience, accelerate time to market for new product developments and ensure products better meet the needs of their customers.
“This agreement with Vodacom Lesotho, is another demonstration of how Parcus Group’s extensive experience in the delivery of industry specific training and consulting services benefits telecom carriers throughout the world. Our aim is to help our customers improve the speed and quality of service creation and new product development. At the same time our customers benefit from faster delivery of market competitive products via increased staff productivity and new skills” said Igor Glavanic, Managing Director of Parcus Group.
“Vodacom Lesotho is committed to improving its capabilities as a customer centric organisation. Parcus Group has demonstrated the skills and experience needed to help us achieve this. Their focus on business improvement together with the telecom specific nature of their capability complements our market knowledge. We anticipate that this will have a positive impact on our organisation, and ultimately, our customers.” added Ts’epo Thabisi, Executive Head: Consumer Business Unit and Customer Value Management of Vodacom Lesotho.
About Vodacom: Vodacom Group Limited (Vodacom) is an African mobile communications company providing voice, messaging, data and converged services to over 65.2 million customers. From its roots in South Africa, Vodacom has grown its operations to include networks in Tanzania, the Democratic Republic of Congo, Mozambique, and Lesotho and provides business services to customers in over 40 African countries. Vodacom is majority owned by Vodafone, the world’s largest mobile communications company by revenue, and is listed on the JSE Limited under the symbol VOD. See more at: http://www.vodacom.co.ls
About Parcus Group: Parcus Group is a global provider of analytics, training and consulting services to the telecom sector. Founded in 2004, Parcus Group services improve telecom product profitability, time-to-market delivery of new products and services and enhance competitiveness. The Company serves telecom customers globally across 6 continents in the areas of product development, sales & marketing, telecom finance and operations. See more at: https://parcusgroup.com