Training Course Overview

This course is structured as a comprehensive and practical program, mixing theory with case studies as well as team exercises. Our approach is built on over 20 years of operator experience and is tailored to the requirements of telecom operators. It provides an in-depth insight into Revenue Assurance and Fraud Management for the telecom industry.

Purpose of the course is to acquire fundamental knowledge and skills required to detect, analyse, fix and reclaim revenue leakages, as well as to measure and report on the financial impact of RA findings. 

Key Training Topics Include: 
• Overview of Telecom Revenue Assurance [RA] 
• Overview of Telecom Fraud Management [FM]
• Detection, Correction and Prevention
• Risk areas and Methodologies
• Active and Passive RA
• Cost effective RA and FM

Course Modules Breakdown (Example 2 Day Course)

ModuleShort Description
Day 1
Introduction to RAIntroduction to revenue assurance.
Significance of revenue assurance in the telecom industry.
Concepts, application and best practices.
Fixed and Mobile Telecommunication NetworksFunctional overview of fixed voice, mobile and data networks.
MNO/MVNO value chain, operational differences and similarities, the role of the MVNE, impacts on RA/FM.
Architecture of 3G, 4G & 5G mobile networks.
MVNO infrastructure and networks.
RA MethodologyObjectives, scope & domain. 
Detection, correction and prevention in RA.
Active versus reactive/passive approach.
Cost benefits analysis of different methodologies and organisational RA/FM models.
RA Best PracticesEnd-to-end reconciliation.
Errors in order, provisioning & network Integrity.
RA best practices.
TM Forum RA maturity model.
Rating & Billing, Billing and Accounting , Billing Data, Data Sources, Data TypesEffective credit management, collection process.
Billing systems, accounting, accounts payables & receivables,
CDR’s, mediation.
Billing and financial systems, CRM, provisioning, fault management, network monitoring.
Data integrity and data types.
Pre-paid, Post-paid & Roaming & InterconnectsPre-paid, post-paid, roaming overview.
interconnects, settlements and reconciliation.
RA AnalysisMethodology and overview of RA systems and tools. Design of Controls, measures, thresholds.
RA reporting dashboards and KPI’s.
The role of a data warehousing /repositories.
Process Impact on RARisk areas, examples of domains to address.
Provisioning/changes, rating/billing, settlement, collection & credit management.
Process controls and process reporting. 
RA OrganisationHow to organise RA team activities, reporting lines.
Day 2
RA and FM ConvergenceRevenue Leakage – Differentiating RA & FM Issues.
Relationship between Fraud and Revenue Assurance.
Collaboration for multi-dimensional leakage.
Collaboration Components.
Telecom Fraud Case Studies & ExamplesTraffic pumping schemes
Schemes to defraud telecom service providers
Schemes conducted over the telephone
Mobile Payment risks & fraud
Direct Carrier Billing
Fraud Management LifecycleFraud prevention & detection
Fraud vs. Mobile Number Portability
Portability fraud targeting customers
Portability fraud targeting the operator
FM Best PracticesTM Forum Fraud Management Maturity    
Fraud Management Maturity Model
FMMMv2 Key Concepts, Dimensions, Topics, FM Maturity Indicators
FM Business Metrics and Performance IndicatorsMeasures category: Loss Analysis   
Measures category: Process Effectiveness
Measures category: Process Efficiency       
Measures category: Volume Analysis          
Metrics / Indicators Summary Table           
Other Quantitative Analysis
Summary with Q&A
Review of key course contents, questions and Q&A
Course feedback from attendees

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