Training Course Overview

This course is structured as a comprehensive and practical program, mixing theory with case studies as well as team exercises. Our approach is built on over 20 years of operator experience and is tailored to the requirements of telecom operators. It provides an in-depth insight into Revenue Assurance and Fraud Management for the telecom industry.

Purpose of the course is to acquire fundamental knowledge and skills required to detect, analyse, fix and reclaim revenue leakages, as well as to measure and report on the financial impact of RA findings. 

Key Training Topics Include:  

• Overview of Telecom Revenue Assurance [RA] 
• Overview of Telecom Fraud Management [FM]
• Detection, Correction and Prevention
• Risk areas and Methodologies
• Active and Passive RA
• Cost effective RA and FM


Course Modules Breakdown (Example 2 Day Course)


Short Description

Day 1

Introduction to RA

Key RA concepts and applications

Telecommunication Networks

Functional overview of fixed, mobile and data networks

Interconnect & Roaming

Commercial and functional implications of networks and their supporting services (IN, CAMEL etc.)

Billing and Accounting

Billing systems, Accounting, Accounts Payables & Receivables

Billing Data

CDR’s, Mediation

Data Sources

Billing and financial systems, CRM, provisioning, fault management, network monitoring etc.

Data Types

Text, binary, decimal, integer etc. Data Integrity.


Methodology and overview of tools, controls, dashboards and KPI’s, the role of a data warehousing  and repositories.

Day 2


Scope & domain, detection, correction and prevention of RA. Active versus reactive/passive approach. Cost – Benefit analysis of different methodologies and organisational RA/FM models.


Risk areas, examples of domains to address; provisioning/changes, rating/billing, settlement, collection & credit management. Controls, reports and KPI’s


How to organise RA activities, reporting lines

Telecom Fraud

Overview of Telecom Fraud


Overview of common risk areas

Case Studies

Review of cases studies relevant to each customer’s circumstances.

Summary, Q&A, Examination

Review of key course contents, questions and examination. Course feedback from attendees.



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Phone: +852 8193 1400

Suite 1306, 83 Queensbridge St. Melbourne Southbank VIC 3006 Australia

Phone: +61 400 668 580

Wehli St 35-43/5/17, 1200 Vienna, Austria

Phone: +43 677 6273 0929


Globally you can reach us on via Skype name parcusgroup



Revenue Assurance White Paper


Revenue Assurance and Fraud Management Training Course