Training Course Overview

This course is structured as a comprehensive and practical program, mixing theory with case studies as well as team exercises. Our approach is built on over 20 years of operator experience and is tailored to the requirements of telecom operators. It provides an in-depth insight into Revenue Assurance and Fraud Management for the telecom industry.

Purpose of the course is to acquire fundamental knowledge and skills required to detect, analyse, fix and reclaim revenue leakages, as well as to measure and report on the financial impact of RA findings. 

Key Training Topics Include:  

• Overview of Telecom Revenue Assurance [RA] 
• Overview of Telecom Fraud Management [FM]
• Detection, Correction and Prevention
• Risk areas and Methodologies
• Active and Passive RA
• Cost effective RA and FM

 

Course Modules Breakdown (Example 2 Day Course)

Module

Short Description

Day 1

Introduction to RA

Introduction to revenue assurance.

Significance of revenue assurance in the telecom industry.

Concepts, application and best practices.

Fixed and Mobile Telecommunication Networks

Functional overview of fixed voice, mobile and data networks.

MNO/MVNO value chain, operational differences and similarities, the role of the MVNE, impacts on RA/FM.

Architecture of 3G, 4G & 5G mobile networks.

MVNO infrastructure and networks.

RA Methodology

Objectives, scope & domain. 

Detection, correction and prevention in RA.

Active versus reactive/passive approach.

Cost benefits analysis of different methodologies and organisational RA/FM models.

RA Best Practices

End-to-end reconciliation.

Errors in order, provisioning & network Integrity.

RA best practices.

TM Forum RA maturity model.

Rating & Billing, Billing and Accounting , Billing Data,

Data Sources, Data Types

Effective credit management, collection process.

Billing systems, accounting, accounts payables & receivables,

CDR’s, mediation.

Billing and financial systems, CRM, provisioning, fault management, network monitoring.

Data integrity and data types.

Pre-paid, Post-paid & Roaming & Interconnects

Pre-paid, post-paid, roaming overview.

interconnects, settlements and reconciliation.

RA Analysis

Methodology and overview of RA systems and tools. Design of Controls, measures, thresholds.

RA reporting dashboards and KPI’s.

The role of a data warehousing /repositories.

Process Impact on RA

Risk areas, examples of domains to address.

Provisioning/changes, rating/billing, settlement, collection & credit management.

Process controls and process reporting. 

RA Organisation

How to organise RA team activities, reporting lines.

Day 2

RA and FM Convergence     

 

Revenue Leakage – Differentiating RA & FM Issues.

Relationship between Fraud and Revenue Assurance.

Collaboration for multi-dimensional leakage.

Collaboration Components.

Telecom Fraud Case Studies & Examples

Traffic pumping schemes

Schemes to defraud telecom service providers

Schemes conducted over the telephone

Mobile Payment risks & fraud

Direct Carrier Billing           

Fraud Management Lifecycle

 

Fraud prevention & detection

Fraud vs. Mobile Number Portability

Portability fraud targeting customers

Portability fraud targeting the operator

FM Best Practices

TM Forum Fraud Management Maturity    

Fraud Management Maturity Model

FMMMv2 Key Concepts, Dimensions, Topics, FM Maturity Indicators

FM Business Metrics and Performance Indicators       

 

Measures category: Loss Analysis   

Measures category: Process Effectiveness

Measures category: Process Efficiency       

Measures category: Volume Analysis          

Metrics / Indicators Summary Table           

Other Quantitative Analysis

Summary with Q&A

Review of key course contents, questions and Q&A

Course feedback from attendees

 

 

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Phone: +852 8193 1400


Suite 1306, 83 Queensbridge St. Melbourne Southbank VIC 3006 Australia

Phone: +61 400 668 580


Wehli St 35-43/5/17, 1200 Vienna, Austria

Phone: +43 677 6273 0929


Email: contact@parcusgroup.com


Globally you can reach us on via Skype name parcusgroup

Downloads

 

Revenue Assurance White Paper

 

Revenue Assurance and Fraud Management Training Course